At the start of the COVID-19 pandemic, many healthcare practices explored how offering telehealth could ensure seamless client care without the ability to access an office. The pandemic has highlighted the ways in which healthcare practices can shift their services to enable patient support remotely, without lowering the standard of care or exposing clients to unnecessary risks. In addition to improving client care, virtual healthcare services have many benefits for your practice and your patients.
Mental health offices were among the first to offer clients virtual sessions, an adaption that ensures clients can access mental health services throughout the pandemic. Physical therapy offices are also finding benefits in remote services. Telemedicine (or tele-health) enables service providers to meet with patients, assess their injuries or illnesses and provide therapeutic instructions. Some medical appointments can be carried out remotely, as well.
Here are four ways embracing telehealth can transform your practice:
- Increased access to qualified staff
By offering telehealth services, you’re no longer limited to hiring qualified staff that live within a certain distance of your office. If you have a counselling office in Sacramento, you could hire a specialist who lives anywhere in California, if you like. So long as they have access to working internet and are comfortable offering services virtually, your pool of potential employees will increase dramatically.
- Decreased absenteeism
Employees often take time off work to care for others or to accommodate other obligations. If they can’t come to the office, they can’t work. By implementing telehealth, you give your employees the opportunity to work from home when necessary.
Rather than canceling and rescheduling all their appointments because they can’t be in the office, they can see clients virtually and still maintain a high level of patient care.
- Enhanced client accessibility
Either due to mobility, transportation or other physical issues, your clients may have difficulty getting to your office. Whether this in an ongoing challenge or a temporary situation for your clients, the ability to access your services virtually means they don’t have to give up an important appointment or wait weeks to reschedule. Instead, they can still meet with your staff virtually, and receive the treatment they need.
Additionally, you’ll be able to serve clients in areas that may not traditionally be open to you. You can reach clients in rural areas, which increases your potential client pool.
- Fewer no-shows
An additional benefit of telehealth is that you’ll have fewer no-shows, saving you valuable time and money. Telehealth services give your patients a new way to access your services, even if they suddenly experience a transportation issue or illness.
Remote healthcare services can improve patient outcomes and increase job satisfaction among your employees. Insurance companies are beginning to recognize the value in telehealth services and are now starting to cover physical therapy and other medical care services provided remotely. It’s important to understand federal and state regulations regarding telehealth services and ensure your team is properly trained in using the appropriate technology. Once it’s implemented, however, it can provide incredible benefits for your practice, your clients and your staff.
At Leichter Accounting Services, we understand the unique challenges that healthcare practices—including mental health specialists, physical therapists and chiropractors—face in their accounting and bookkeeping. Contact us to schedule a free initial consultation for your practice. We help clients across the US manage their finances and make informed decisions to grow their practices.