Four ways technology can help you grow your healthcare practice
A common theme in healthcare practices—whether that’s medical, therapeutic, or mental health—is difficulty finding qualified staff. This is an important issue, but it’s one that has many possible solutions. While having qualified, trained staff available for your patients is absolutely a priority, it’s good to look at some of your regular office activities to see if there are ways you can automate them.
Thanks to constantly evolving technology, there are many ways you can automate your regular activities—and great reasons to do so. Tasks that you do on a daily basis, or even multiple times a day, take you away from other important matters such as client care. Technology can streamline your processes and enhance the client experience by making it easier for clients to interact with you and access your services.
Here are four ways technology can help you manage your healthcare practice while providing top-notch care for your patients.
- Manage referrals
The referrals process can be challenging for potential clients. They know they’ve been referred to you, but it might take time for them to reach out and book an appointment. An automated service—for example, one where a text is sent to referrals offering them a link to a scheduling page so they can book an appointment—makes that process simpler for them, increasing the likelihood of them following through.
It also gives you more control over the referrals process because rather than waiting around for someone to phone to book an appointment, you’re encouraging them to take action immediately.
- Process appointments
Managing and processing appointments is typically a time-consuming task. Finding availability to book clients in, rescheduling when they cancel and ensuring they receiving timely treatment takes up administrative time. Automating appointment scheduling by providing clients access to an online calendar so they can book their own appointments frees up time and makes it easier for clients to schedule, cancel and reschedule appointments as they need.
- Liaise with other service providers
Often, your patients have complex needs and are working with a team of specialists or other service providers. Automating your collaboration allows you to share information quickly and efficiently, securely transfer files or other notes, integrate data and ensure your patients are accessing the range of services they need.
- Oversee your back office
It’s not just your patients who need support, it’s your staff, too. Your team can benefit from streamlined processes, which makes their job easier and increases their satisfaction while also making your work more efficient. You can automate the onboarding process to ensure all new hires are up to speed, as well verifying and approving invoices, and managing your HR functions.
Technology can’t replace having highly qualified individuals to provide patient care, but it can free up valuable time, enabling your team to give more attention to the people you help.
At Leichter Accounting Services, we understand the unique challenges that healthcare practices—including mental health specialists, physical therapists and chiropractors—face in their accounting and bookkeeping. Contact us to schedule a free initial consultation for your practice. We help clients across the US manage their finances and make informed decisions to grow their practices.